Delete your account
You can delete your Shinvara account at any time, free of charge, right from the game. If you can no longer open the game, you can ask us by email.
From the iPhone game
- Open Shinvara and go to Settings.
- In the “Language and information” section, tap “Delete account”.
- Confirm twice: the second confirmation is final.
You need an Internet connection: without one the account is not deleted and the game tells you so. After deletion the game on your phone restarts from scratch right away.
By email
Write to support@shinvara.net from the address linked to the account and, if you know it, include your account ID. If the account has no email, describe your device and when you last played: before going ahead we will ask you to verify, so that nobody else can delete your account.
What is deleted
Your Shinvara account, progress, characters, items, in-game currencies, rewards and cloud saves, on every device. Game data is erased right away; the account is locked and permanently removed within 30 days.
We keep only what the law requires us to keep, for example proof of purchases made through Apple. Deletion cannot be undone and does not refund purchases: refunds are requested from Apple.