Support
Having a problem with Shinvara or a question about your account? Write to us: we usually reply within a few working days, in English or Italian.
What to include in your message
- Your iPhone model and iOS version.
- The game version, if you know it.
- Your player ID, if you can see it in the game.
- What happened and, if you can, a screenshot.
Never send us passwords or access codes: we will never ask for them.
Frequently asked questions
A purchase did not arrive or I want a refund
Apple handles payments. If a purchase was not credited, write to us with the date and the product. Refunds are requested from Apple at reportaproblem.apple.com.
How do I keep my progress on a new iPhone?
Your progress is saved on the server. Link an account in the game and sign in with the same account on the new device. If you have a problem, contact support before uninstalling the game.
How do I delete my account?
In the game under Settings › Language and information › Delete account, or by email. All the steps are on the Delete your account page.
Useful pages
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